Return policy
Eva Car Mats aims to make you high quality car mats that match your
unique desires.
Although individually manufactured products may not be accepted for return according to the laws of the Republic of Lithuania, we still
we both appreciate your choice and want to ensure you have a positive shopping experience with us.
Therefore, below we introduce the return policy.
Return Period
We provide a 14 day return period from the date of delivery on all our products,
including customized products.
If during this period you decide that the product you purchased is not suitable for you, you can return it to the seller with
after contacting him beforehand and informing him about the return, as well as stating the reason for the return
by email: info@evacarmats.com
Return Rulers
The item you want to return must be in its original packaging, unused, undirty,
undamaged and undamaged, and may not lose its marketable appearance. This means that all
labels and stickers must be intact and still attached to the item. Also, the item must not be
folded, narrowed or otherwise deformed. Only if these conditions are met will the product be accepted
for return.
Shipping costs
Original shipping costs incurred at the time of purchase are non-refundable unless the return is due to
manufacturing defect or error on our part. This means if the item has a manufacturing defect or we
we made a mistake and it was a reason to return the item to you, we will reimburse you for the original shipping
expenses
Return Process
To start the return process, please contact our customer service team
within the specified return period, they will provide you with all the details. Also, very
we recommend that you save the proof of shipment. It can be a shipment receipt, shipments
tracking number or any other document that confirms that you have sent the item back to us, this will help ensure a safe return process and allow you to check the progress of the package at any time. We also warn you that returns are only possible when returning goods through courier services that deliver the returned goods to our address:
Tulpių g 10, Karčiupis, Kaišiadorių district LT-56326 +37063371191
Confirmation of return process
After receiving the returned item and verifying that it meets all the above requirements, the money
we will return within 2-3 working days. The money is returned to the client’s bank account (bank
order) which he must specify by e-mail upon the seller’s request.
Exceptions
There are certain scenarios where our refund policy does not apply. When exceeded
specified return period or the item is damaged or missing parts. In such cases
no refund.
Customer Service
Our customer service team is ready to assist you with the return process.
Contact us if you have any questions info@evacarmats.com
